We want you to be confident in QuantSuite Pro. This Refund Policy explains when you can get your money back on your subscription (monthly or annual). It applies to purchases of QuantSuite Pro made through our website and is part of our Terms of Service.
New customers may request a full refund of their first subscription payment within 14 days of the original purchase date. If you request a refund within this window, we will refund the amount you paid for that initial term. This window applies to your first purchase of QuantSuite Pro only.
To request a refund, contact our Support team at support@quantsuitepro.com from the email address used for the purchase, and include your order or license reference. We may ask a brief question to understand the issue, but you are not required to justify a request made within the money-back window. Once approved, we will initiate the refund promptly.
Except where a longer period is required by law, the following are not eligible for a refund:
Because trading outcomes depend on your own decisions, market conditions, and third-party data and brokers, dissatisfaction with trading results is not a basis for a refund. QuantSuite is a research and execution tool, not investment advice — see our Risk Disclosure.
Automatic renewal charges (monthly or annual) are generally non-refundable. To avoid a renewal charge, cancel auto-renewal before your current term ends, as described in the Terms of Service. If a renewal charge was clearly made in error, contact Support and we will review it in good faith.
Payments are processed by Stripe, and approved refunds are returned to your original payment method through Stripe. The time it takes for the refunded amount to appear depends on your bank or card issuer and is outside our control. When a refund is issued, the associated license may be deactivated.
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction. Where such laws grant you broader rights, those rights apply — including, for consumers in the EU/UK, any applicable statutory withdrawal rights, and for other regions the equivalent local consumer protections.
For refund requests or questions, contact support@quantsuitepro.com.