Tell us what broke and we'll get you unstuck. We reply by email. We don't publish a response-time guarantee we haven't proven — tickets are worked in order, with high and urgent severities read first.
Save this to check status later. It's shown once and it's the only way to look up your ticket — we never expose ticket details (or your email) without it.
Use the ticket number and the lookup code you were given when you submitted it.
Before you wait on a reply: four pages that answer the things people actually write in about, in more detail than a ticket ever would.
Why every performance figure ships as raw SR | PSR | DSR with the trial count N, what deflation removes, and the no-fabricated-data guarantee.
What's actually shipped: on-device AI, BYO keys stored locally, offline license verification — and what's still on the roadmap.
The Windows installer (macOS and Linux coming soon), first-run steps, activating your license key, and the public key checker.
The actual policy that applies to your purchase — read this before opening a billing ticket.
Card changes, invoices, renewal, cancellation: sign in to the customer portal and hit "Manage subscription" — it opens Stripe's hosted billing portal directly. No ticket needed.
First try the portal — "Re-send to my email" delivers the stored key. Still nothing? Open a high-severity ticket and we'll chase it down.
Found a vulnerability? Mark the ticket urgent with "SECURITY" in the subject. Our shipped security posture is documented on the security page.